What data do we collect?
Gemma Behaviour and Sleep collects the following data:
- Personal identification information (Name, contact details, personal circumstances, diagnosis, etc.) relating to both the individual contacting Gemma and the child they are contacting her about.
How do we collect your data?
We collect data and process data when you:
- Register online or place an order for any of our services.
- Make contact using our contact form.
- Complete a customer review.
- Use or view our website via your browser’s cookies.
- Share information in your e-mails.
- Share information during our videocalls.
- Send or share any files or media: e.g. completed quesionnaires or video files.
How will we use your data?
Our Company collects your data so that we can:
- Process your order and manage your account.
- Provide you with support and guidance to address the concerns that you contact us about.
- Your information will only be shared with other services or organisations with your express consent in writing.
How do we store your data?
We securely store your data in password protected accounts in a password protected laptop and/or in password protected folders in external hard disks (for larger files like videos) which are kept secure, with nobody except Gemma being able to access them. Gemma takes every reasonable precaution to avoid unauthorised access to your information, for example by using strong passwords and protecting her laptop with an antivirus.
Gemma will keep your information for up to 12 months after ending your work with her. If you prefer this information to be deleted sooner, please express this through an e-mail.
What are your data protection rights?
Gemma Behaviour and Sleep would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
The right to object to processing – You have the right to object to the processing of your personal data.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
If you would like to exercise any of these rights, please contact us using the contact form in the website.
In case of safeguarding concerns, Gemma’s duty of care will override any privacy rights.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
This website uses cookies in a range of ways to improve your experience, including:
- Keeping you signed in
- Helping us understand how visitors use our website to improve their experience
- Remembering personal details to help you fill in forms and sign in quicker
What types of cookies do we use?
There are a number of different types of cookies our website uses:
- Functionality – Our website uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
- Advertising – These cookies are used to make advertising messages more relevant to users. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on user interests.
- Analytics – These cookies help us understand how visitors interact with our website. This allows us to collect metrics such as the source of the traffic or the number of visitors. This data is then used to improve the way the website works and in turn, used to improve user experience.
- Performance – These cookies are used to enhance the performance and functionality of your website, but are not essential to its use. However, without these cookies, certain functionality (like videos) may become unavailable.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
This website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Gemma Behaviour and Sleep keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 December 2025.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the website contact form or any other contact means you’ve used to contact Gemma.